Refund Policy

Refunds for bookings are handled under the professional's cancellation policy (see Booking & Cancellation Policy).

• Unopened products may be returned within 14 days for a full refund (Consumer Contracts Regulations 2013).
• Hygiene-sealed products cannot be returned once opened, unless faulty.
• Faulty products are eligible for repair, replacement or refund under the Consumer Rights Act 2015.

Refunds are returned to the original Stripe payment method within 5–10 business days.